Communications

Communications

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  • 1,001 Phrases You Need to Get a Job

    By Nancy Schuman

    Our Price: $16.95
    • Format: Paperback
    • ISBN-13: 9781440538872
    • Publisher: Adams Media Corp
    • Published: May 2012
    A book that covers the whole job-application procress provides key phrases for resumes, cover letters and job interviews. Original.
  • 10 Steps to Successful Business Writing

    By Jack E. Appleman

    Our Price: $19.95
    • Format: Paperback
    • ISBN-13: 9781562864811
    • Publisher: ASTD Press
    • Published: February 2008
    A guide to sucessful business writing offers a ten-step way to improve communications describing how to organize material, construct clear sentences, choose the right tone, and edit and refine writing.
  • 10 Steps to Writing a Vital Speech: The Definitive Guide to Professional Speechwriting

    By Fletcher Dean

    Our Price: $39.95
    • Format: Paperback
    • ISBN-13: 9781463742775
    • Publisher: Createspace Independent Publishing Platform
    • Published: October 2011
    The boss asks, “Can you write a speech?” She wants you to say yes. You want to say yes. But the truth is, you’re not sure.That’s when you turn to 10 Steps to Vital Speechwriting, the pithy, wise, realistic and readable guide to speechwriting. It’s written by speechwriting guru Fletcher Dean, and published by the prestigious monthly magazine Vital Speeches of the Day. 10 Steps to Vital Speechwriting is a brisk guide through the skills that make speechwriting such a valued and lucrative communication specialty. It teaches readers how to analyze audiences, target them with your message, interview the speaker and research the speech, form your material into a compelling story, give it structure, write it with style, create visual aids and coach your speaker through the delivery process.This manual contains insider tips, checklists and counterintuitive but important truths. And every lesson in this book is illuminated by an inspiring and helpful example from speeches by presidents and prime ministers, CEOs and military generals, political provocateurs and church leaders.Readers of this manual will not only be able to respond to their worried boss in the affirmative, they’ll be raring to go.
  • 101 Activities for Delivering Knock Your Socks Off Service

    By Ann Thomas

    Our Price: $34.95
    • Format: Paperback
    • ISBN-13: 9780814414446
    • Publisher: Amacom Books
    • Published: June 2009
    Taking exceptional care of the customers who keep you in business has never been more important. And now the team behind the best-selling Knock Your Socks Off Service(R) series makes building outstanding customer service skills and attitudes both easy and fun with 101 Activities for Delivering Knock Your Socks Off Service. Inside you'll find role-plays, word games, brainstorming exercises, secret shopping trips, and more to help your team learn by doing and sharing. Most of the activities take 30 minutes or less--quick enough to liven up any brown-bag lunch seminar or routine staff meeting. While working and laughing with your team, you'll all get a chance to see things from the customer's perspective...and create an action plan for service improvement. In the process you'll quickly grasp core service principles and feel comfortable handling real-world service challenges such as: -Making only promises you can keep -Treating customers with empathy, not sympathy -Really listening to and learning from customer feedback -Knowing when it's all right and pays off to say "I'm sorry" -Calming obnoxious customers and coping with on-the-job stress Giving you the practical tools you need to wow your customers, these simple but powerful activities will help all front-line service professionals deliver consistently excellent results. Praise for The Original Delivering Knock Your Socks Off Service: "Delivering Knock Your Socks Off Service is written in a witty, engaging style, and offers real tactics any service provider can use. Once you've read this book, pass it on to your employees." -- Entrepreneur "Leave it to crafty Ron Zemke to find a niche that still needs filling. Yes, management books on customer service are indeed a glut on the market, but what about a book for the poor front-line grunts who actually have to serve those customers Enter Delivering Knock Your Socks Off Service." -- Training "They attack the issue with missionary zeal and, instead of pronouncing the 'thou shalt' type of commandments, offer practical how-to-fix-it advice and render outstanding service tips."-- ALA Booklist Performance Research Associates, Inc., is a consulting firm specializing in creating a customer-driven culture. Carrying on the legacy of the late service legend Ron Zemke, PRA principals Ann Thomas and Jill Applegate are part of a team that has authored more than 40 books and thousands of articles, as well as developed numerous seminars and organizational assessment instruments. The firm works with companies of all sizes and sectors around the globe, and is headquartered in Minneapolis.
  • 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

    By Paul Falcone

    Our Price: $18.95
    • Format: Paperback
    • ISBN-13: 9780814413487
    • Publisher: Amacom
    • Published: April 2009
    Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented book walks you through some of the most common--as well as the most serious--employee problems you're ever likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps you treat your people with dignity, focusing not just on what to say but also on how to say it. This helpful guide provides down to earth techniques you can use to protect yourself and your organization--and get the very best from your people. Praise for Paul Falcone's Previous Books: 101 Sample Write-Ups for Documenting Employee Performance Problems: -When you feel the need to document an employee's actions (or inactions), turn to this great tool.--- Legal Management 96 Great Interview Questions to Ask Before You Hire: -Takes the guesswork out of the interview process.- -- Benefits and Compensation Solutions The Hiring and Firing Question and Answer Book: -If the art and science of hiring and firing has become a puzzle, then author Paul Falcone has the answer.- -- Houston Business Journal Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Perform-ance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and The Hiring and Firing Question and Answer Book. He lives in Valencia, California.
  • The 11 Laws of Likability: Relationship Networking... Because People Do Business with People They Like

    By Michelle Tillis Lederman

    Out of Stock
    • Format: Paperback
    • ISBN-13: 9780814416372
    • Publisher: AMACOM
    • Published: 2012
    We all know that networking is important for success, but the networking tactics we read about take a lot of work—and can feel so phony! Wouldn't it be great if you could network in a more relaxed, authentic way? The 11 Laws of Likability reveals a painless new way to network that's based on one simple truth: People do business with people they like. In this empowering book, you'll learn how to identify and accentuate your most likable characteristics, and also how to: • Start conversations and keep them going with ease • Avoid coming across as manipulative or self-serving • Convert acquaintances into friends • Tweak your own personal style to enable engaging interactions with different kinds of people • Stay in others' minds long after your initial meeting • And more. Featuring real-life scenarios and packed with activities and self-assessment quizzes, this powerful yet down-to-earth book will help bring to light all of your natural likability—and give you easy, comfortable methods for creating honest, enjoyable interactions that become “wins” for you and for all parties involved. Forming relationships is the foundation of success. And once you discover "The 11 Laws of Likability," your road to success in any field will be faster and more enjoyable than you ever imagined. “A must-read for anyone interested in how to effectively leverage your network…by just being yourself.”— Tiffany Dufu, President, The White House Project “WOW, I simply love this book. Lederman's insights, gems, and nuggets of brilliance are a must-read for all those climbing the ladder of success in business and life.” —George C. Fraser, author, CLICK: Ten Truths for Building Extraordinary Relationships MICHELLE TILLIS LEDERMAN is founder and CEO of Executive Essentials, which provides customized communication and leadership programs. She is an adjunct professor at NYU's Stern School of Business and a faculty member of the American Management Association. In keeping with her belief that real relationships lead to real results, Lederman specializes in teaching people how to communicate to connect. She has delivered seminars internationally for Fortune 500 companies, nonprofits, and universities. She is a graduate of Lehigh University and Columbia Business School.
  • 135 Tips on Email and Instant Messages: Plus Blogs, Chatrooms, and Texting

    By Sheryl Lindsell-Roberts

    Our Price: $10.95
    • Format: Paperback
    • ISBN-13: 9780618942589
    • Publisher: Houghton Mifflin Harcourt
    • Published: April 2008
    A business-writing authority presents a timely guide on how to create and respond to electronic messages in an effective, polite, and polished manner, demonstrating how electronic communication can enhance one's career, business, and social network, while covering such issues as copyright laws, online etiquette, personalizing electronic distribution memos, and more. Original.
  • 201 Knockout Answers to Tough Interview Questions

    By Linda Matias

    Our Price: $13.95
    • Format: Paperback
    • ISBN-13: 9780814415009
    • Publisher: Amacom Books
    • Published: October 2009
    These days more and more employers are using "competency-based" job interview questions to try to ensure that new hires' experience and abilities match the demands of the positions they're filling. Designed to elicit real-life career events demonstrating your knowledge, judgment, and skills, this new breed of interview question can trip up even the savviest job seekers. And in this extremely tough job market, there are no second chances. 201 Knockout Answers to Tough Interview Questions gives you the lowdown on this new competency-based interviewing style, including a huge range of sample questions complete with winning answers you can use to prep for any make-or-break job interview. This book will arm you with confidence-inspiring answers that highlight your accomplishments in each of the five core competencies every employer wants in an employee: Individual Responsibility, Manager/Leadership Skills, Personal Motivation, Analytical Skills, and People Skills. You'll find the best way to tailor your own response to tough questions like: ● Describe an occasion when you managed a situation that was your supervisor's responsibility. ● Tell me about a time when you had competing deadlines and had to choose one to miss. ● Describe a time when a customer had an issue with the way you managed his or her account. What did you do about it? ● Tell me about a time you spearheaded an initiative and met resistance from the overwhelming majority of staff. You'll also discover seven ways to stand out during your interview, what to do when you lack experience, and how to avoid the common mistakes that keep candidates from being hired. Complete with fill-in-the-blank exercises that will help prepare you to demonstrate the skills that will impress any employer, 201 Knockout Answers to Tough Interview Questions gives you the hidden edge you need to come out on top and get the job offer you know you deserve. Linda Matias, JCTC, CIC, NCRW, runs CareerStrides, a career consulting firm, where she coaches clients on effective interview techniques. A former president of the National Resume Writers Association, her syndicated column appears on sites including CareerKnowHow.com, JobSeekerAdvice.com, and others. She also writes a column and produces a podcast for the YouTube Channel CareerStrides and is the author of How to Say It(R) Job Interviews. She lives in Long Island, New York.
  • 250 Rules of Business: Secrets to Growing Your Career and Profits

    By Steven Schragis

    Our Price: $17.95
    • Format: Paperback
    • ISBN-13: 9781614485162
    • Publisher: Morgan James Publishing
    • Published: August 2013
    There is no one rule for business success, no one principle that can help you meet every challenge. The realities of doing business are just too complex. However, there are lots of little rules that can guide and assist you along the way-and that’s what the "Rules of Business" is all about.From Donald Trump to Harvey Weinstein, Learning Annex guru Steven Schragis works with-and learns from-hundreds of "top drawer" business people. Public Relations executive Rick Frishman works with-and learns from-prominent business leaders; including Michael Eisner, Mario Cuomo, and Arnold Palmer.In this groundbreaking book, Schragis and Frishman have collected all they've learned from the movers and shakers of virtually every industry and boiled it down into smart, simple strategies. Master just one rule a day, and in no time you'll manage everything-people, workloads, companies, etc.-with more skill, more confidence, and more success!
  • 300+ Successful Business Letters for All Occasions (Barron's 300+ Successful Business Letters for All Occasions)

    By Alan Bond

    Our Price: $7.50
    • Format: Oversize Paperback
    • ISBN-13: 9780764143199
    • Publisher: Barron's Educational Series
    • Published: October 2010
  • 35 Dumb Things Well-Intended People Say

    By Maura Cullen

    Our Price: $14.95
    • Format: Paperback
    • ISBN-13: 9781600374913
    • Publisher: Ingram Pub Services
    • Published: September 2008
    EVEN WELL-INTENDED PEOPLE CAN CAUSE HARM Have you ever heard yourself or someone else say: "Some of my best friends are... (Black, White, Asian, etc.)"? "I don't think of you as... (Gay, Disabled, Jewish, etc.)"? "I don't see color, I'm colorblind"? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally. If you've ever wanted to be more effective in your communication with others, or have been afraid of saying the wrong thing, then this concise guide is essential to becoming more inclusive and diversity-smart. A POWERFUL DWERSITY TRAINING TOOL FROM ONE OF THE MOST RESPECTED DIVERSITY TRAINERS.
  • 360 Degrees of Influence: Get Everyone to Follow Your Lead on Your Way to the Top

    By Harrison Monarth

    Our Price: $33.00
    • Format: Hardcover
    • ISBN-13: 9780071773553
    • Publisher: McGraw-Hill
    • Published: November 2011
    SPREAD YOUR INFLUENCE FOR TRUE LEADERSHIP SUCCESS“The extraordinary power of influence is now within everyone’s reach. Recent graduates, executive assistants, project managers, and business leaders can all benefit from Monarth’s simple steps for ‘getting everyone to follow your lead.’”—MARSHALL GOLDSMITH, million-selling author of the New York Times bestsellers MOJO and What Got You Here Won’t Get You There“Monarth’s monograph is must reading for everyone who needs to build their personal brand and sell themselves—which is, of course, everybody.”—JEFFREY PFEFFER, Ph.D., professor, Stanford Graduate School of Business, and author of Power: Why Some People Have It—and Others Don’t“Your ability to influence and persuade others is the single most important skill for success in business and leadership—and this book shows you how with simple, powerful, practical, and proven techniques.”—BRIAN TRACY, author of Full Engagement“Finally! A book about influence that doesn’t tell you how to impose your position on others but rather illuminates ways to build authentic relationships that are mutually beneficial. Truly a 21st-century approach to a critical skill.”—LOIS P. FRANK EL, Ph.D., author of Nice Girls Don’t Get the Corner Office and Nice Girls Just Don’t Get It“360 Degrees of Influence breaks new ground. Harrison Monarth writes with fl air, passion, and insight. Even seasoned professionals will fi nd his advice practical and invaluable.”—HARRY MILLS, Managing Director of The Mills Group and author of Artful Persuasion and The StreetSmart NegotiatorAbout the Book:Leadership doesn’t have to be a top-down proposition. In fact, the best leaders influence those who are below and above them, as well as people external to the organization, such as customers and partners. This 360 degrees of influence is what separates the good leader from the great leader.Founder of the global executive coaching firm GuruMaker, Harrison Monarth makes a living helping top figures in business and politics hone their influencing, communication, persuasion, impression management, and media skills. He teaches leaders how to operate without relying on spin or manipulation.Now, in 360 Degrees of Influence, Monarth provides everything you need to gain the trust and respect of those around you—no matter where they’re positioned in the organizational hierarchy—and expand your influence well beyond your immediate environment. Providing valuable insight into human emotion and behavior, Monarth reveals the secrets to becoming the most psychologically astute person in the room—so you can be the most influential leader in the room. Learn how to:Assess your current influencing powerOvercome resistance to your ideas and proposalsKnow what people are thinking and feeling—even better than they doAvoid the most common decision-making pitfallsCreate an influence strategy tailored to your organization’s hierarchyIn addition to sharing insight he has gleaned during years of coaching leading executives, Monarth includes practice exercises, checklists, self-evaluations, and worksheets to help you tackle the challenge of influence and leadership head on.Right now, one of your own counterparts might be exerting influence over you and your boss. You can do the same thing. Apply the lessons of 360 Degrees of Influence to place yourself in the best possible position to lead the leaders.
  • The 45 Second Presentation That Will Change Your Life

    By Don Failla

    Our Price: $10.95
    • Format: Paperback
    • ISBN-13: 9781935278368
    • Publisher: Author Solutions
    • Published: January 2009
  • 49 Habits for Public Speaking Success: How to Fix Common Speaking Mistakes Quickly and Easily

    By Mark Davis

    Our Price: $12.95
    • ISBN-13: 9781534967632
    • Publisher: Createspace Independent Publishing Platform
  • 7 Principles of Public Speaking: Proven Methods from a PR Professional

    By Richard Zeoli

    Our Price: $14.95
    • Format: Paperback
    • ISBN-13: 9781602392830
    • Publisher: SKYHORSE PUBLISHING
    • Published: November 2008
    Outlines gimmick-free strategies for speaking and presenting more effectively, in a strategic guide that outlines seven principles including "Visualization," "Discipline," and "Inspiration" to demonstrate key mistakes and skills.

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