Communications

Communications

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  • 1,001 Phrases You Need to Get a Job

    By Nancy Schuman

    Our Price: $16.95
    • Format: Paperback
    • ISBN-13: 9781440538872
    • Publisher: Adams Media Corp
    • Published: May 2012
    A book that covers the whole job-application procress provides key phrases for resumes, cover letters and job interviews. Original.
  • 10 Steps to Writing a Vital Speech: The Definitive Guide to Professional Speechwriting

    By Fletcher Dean

    Our Price: $39.95
    • Format: Paperback
    • ISBN-13: 9781463742775
    • Publisher: Createspace Independent Publishing Platform
    • Published: October 2011
    The boss asks, “Can you write a speech?” She wants you to say yes. You want to say yes. But the truth is, you’re not sure.That’s when you turn to 10 Steps to Vital Speechwriting, the pithy, wise, realistic and readable guide to speechwriting. It’s written by speechwriting guru Fletcher Dean, and published by the prestigious monthly magazine Vital Speeches of the Day. 10 Steps to Vital Speechwriting is a brisk guide through the skills that make speechwriting such a valued and lucrative communication specialty. It teaches readers how to analyze audiences, target them with your message, interview the speaker and research the speech, form your material into a compelling story, give it structure, write it with style, create visual aids and coach your speaker through the delivery process.This manual contains insider tips, checklists and counterintuitive but important truths. And every lesson in this book is illuminated by an inspiring and helpful example from speeches by presidents and prime ministers, CEOs and military generals, political provocateurs and church leaders.Readers of this manual will not only be able to respond to their worried boss in the affirmative, they’ll be raring to go.
  • 101 Activities for Delivering Knock Your Socks Off Service

    By Ann Thomas

    Our Price: $34.95
    • Format: Paperback
    • ISBN-13: 9780814414446
    • Publisher: Amacom Books
    • Published: June 2009
    Taking exceptional care of the customers who keep you in business has never been more important. And now the team behind the best-selling Knock Your Socks Off Service(R) series makes building outstanding customer service skills and attitudes both easy and fun with 101 Activities for Delivering Knock Your Socks Off Service. Inside you'll find role-plays, word games, brainstorming exercises, secret shopping trips, and more to help your team learn by doing and sharing. Most of the activities take 30 minutes or less--quick enough to liven up any brown-bag lunch seminar or routine staff meeting. While working and laughing with your team, you'll all get a chance to see things from the customer's perspective...and create an action plan for service improvement. In the process you'll quickly grasp core service principles and feel comfortable handling real-world service challenges such as: -Making only promises you can keep -Treating customers with empathy, not sympathy -Really listening to and learning from customer feedback -Knowing when it's all right and pays off to say "I'm sorry" -Calming obnoxious customers and coping with on-the-job stress Giving you the practical tools you need to wow your customers, these simple but powerful activities will help all front-line service professionals deliver consistently excellent results. Praise for The Original Delivering Knock Your Socks Off Service: "Delivering Knock Your Socks Off Service is written in a witty, engaging style, and offers real tactics any service provider can use. Once you've read this book, pass it on to your employees." -- Entrepreneur "Leave it to crafty Ron Zemke to find a niche that still needs filling. Yes, management books on customer service are indeed a glut on the market, but what about a book for the poor front-line grunts who actually have to serve those customers Enter Delivering Knock Your Socks Off Service." -- Training "They attack the issue with missionary zeal and, instead of pronouncing the 'thou shalt' type of commandments, offer practical how-to-fix-it advice and render outstanding service tips."-- ALA Booklist Performance Research Associates, Inc., is a consulting firm specializing in creating a customer-driven culture. Carrying on the legacy of the late service legend Ron Zemke, PRA principals Ann Thomas and Jill Applegate are part of a team that has authored more than 40 books and thousands of articles, as well as developed numerous seminars and organizational assessment instruments. The firm works with companies of all sizes and sectors around the globe, and is headquartered in Minneapolis.
  • 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

    By Paul Falcone

    Our Price: $18.95
    • Format: Paperback
    • ISBN-13: 9780814413487
    • Publisher: Amacom
    • Published: April 2009
    Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented book walks you through some of the most common--as well as the most serious--employee problems you're ever likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps you treat your people with dignity, focusing not just on what to say but also on how to say it. This helpful guide provides down to earth techniques you can use to protect yourself and your organization--and get the very best from your people. Praise for Paul Falcone's Previous Books: 101 Sample Write-Ups for Documenting Employee Performance Problems: -When you feel the need to document an employee's actions (or inactions), turn to this great tool.--- Legal Management 96 Great Interview Questions to Ask Before You Hire: -Takes the guesswork out of the interview process.- -- Benefits and Compensation Solutions The Hiring and Firing Question and Answer Book: -If the art and science of hiring and firing has become a puzzle, then author Paul Falcone has the answer.- -- Houston Business Journal Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Perform-ance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and The Hiring and Firing Question and Answer Book. He lives in Valencia, California.
  • 135 Tips on Email and Instant Messages: Plus Blogs, Chatrooms, and Texting

    By Sheryl Lindsell-Roberts

    Our Price: $10.95
    • Format: Paperback
    • ISBN-13: 9780618942589
    • Publisher: Houghton Mifflin Harcourt
    • Published: April 2008
    A business-writing authority presents a timely guide on how to create and respond to electronic messages in an effective, polite, and polished manner, demonstrating how electronic communication can enhance one's career, business, and social network, while covering such issues as copyright laws, online etiquette, personalizing electronic distribution memos, and more. Original.
  • 201 Knockout Answers to Tough Interview Questions

    By Linda Matias

    Our Price: $13.95
    • Format: Paperback
    • ISBN-13: 9780814415009
    • Publisher: Amacom Books
    • Published: October 2009
    These days more and more employers are using "competency-based" job interview questions to try to ensure that new hires' experience and abilities match the demands of the positions they're filling. Designed to elicit real-life career events demonstrating your knowledge, judgment, and skills, this new breed of interview question can trip up even the savviest job seekers. And in this extremely tough job market, there are no second chances. 201 Knockout Answers to Tough Interview Questions gives you the lowdown on this new competency-based interviewing style, including a huge range of sample questions complete with winning answers you can use to prep for any make-or-break job interview. This book will arm you with confidence-inspiring answers that highlight your accomplishments in each of the five core competencies every employer wants in an employee: Individual Responsibility, Manager/Leadership Skills, Personal Motivation, Analytical Skills, and People Skills. You'll find the best way to tailor your own response to tough questions like: ● Describe an occasion when you managed a situation that was your supervisor's responsibility. ● Tell me about a time when you had competing deadlines and had to choose one to miss. ● Describe a time when a customer had an issue with the way you managed his or her account. What did you do about it? ● Tell me about a time you spearheaded an initiative and met resistance from the overwhelming majority of staff. You'll also discover seven ways to stand out during your interview, what to do when you lack experience, and how to avoid the common mistakes that keep candidates from being hired. Complete with fill-in-the-blank exercises that will help prepare you to demonstrate the skills that will impress any employer, 201 Knockout Answers to Tough Interview Questions gives you the hidden edge you need to come out on top and get the job offer you know you deserve. Linda Matias, JCTC, CIC, NCRW, runs CareerStrides, a career consulting firm, where she coaches clients on effective interview techniques. A former president of the National Resume Writers Association, her syndicated column appears on sites including CareerKnowHow.com, JobSeekerAdvice.com, and others. She also writes a column and produces a podcast for the YouTube Channel CareerStrides and is the author of How to Say It(R) Job Interviews. She lives in Long Island, New York.
  • 250 Rules of Business: Secrets to Growing Your Career and Profits

    By Steven Schragis

    Our Price: $17.95
    • Format: Paperback
    • ISBN-13: 9781614485162
    • Publisher: Morgan James Publishing
    • Published: August 2013
    There is no one rule for business success, no one principle that can help you meet every challenge. The realities of doing business are just too complex. However, there are lots of little rules that can guide and assist you along the way-and that’s what the "Rules of Business" is all about.From Donald Trump to Harvey Weinstein, Learning Annex guru Steven Schragis works with-and learns from-hundreds of "top drawer" business people. Public Relations executive Rick Frishman works with-and learns from-prominent business leaders; including Michael Eisner, Mario Cuomo, and Arnold Palmer.In this groundbreaking book, Schragis and Frishman have collected all they've learned from the movers and shakers of virtually every industry and boiled it down into smart, simple strategies. Master just one rule a day, and in no time you'll manage everything-people, workloads, companies, etc.-with more skill, more confidence, and more success!
  • 300+ Successful Business Letters for All Occasions (Barron's 300+ Successful Business Letters for All Occasions)

    By Alan Bond

    Our Price: $7.50
    • Format: Oversize Paperback
    • ISBN-13: 9780764143199
    • Publisher: Barron's Educational Series
    • Published: October 2010
  • 35 Dumb Things Well-Intended People Say

    By Maura Cullen

    Our Price: $14.95
    • Format: Paperback
    • ISBN-13: 9781600374913
    • Publisher: Ingram Pub Services
    • Published: September 2008
    EVEN WELL-INTENDED PEOPLE CAN CAUSE HARM Have you ever heard yourself or someone else say: "Some of my best friends are... (Black, White, Asian, etc.)"? "I don't think of you as... (Gay, Disabled, Jewish, etc.)"? "I don't see color, I'm colorblind"? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally. If you've ever wanted to be more effective in your communication with others, or have been afraid of saying the wrong thing, then this concise guide is essential to becoming more inclusive and diversity-smart. A POWERFUL DWERSITY TRAINING TOOL FROM ONE OF THE MOST RESPECTED DIVERSITY TRAINERS.
  • The 45 Second Presentation That Will Change Your Life

    By Don Failla

    Our Price: $10.95
    • Format: Paperback
    • ISBN-13: 9781935278368
    • Publisher: Author Solutions
    • Published: January 2009
  • 7 Principles of Public Speaking: Proven Methods from a PR Professional

    By Richard Zeoli

    Our Price: $14.95
    • Format: Paperback
    • ISBN-13: 9781602392830
    • Publisher: SKYHORSE PUBLISHING
    • Published: November 2008
    Outlines gimmick-free strategies for speaking and presenting more effectively, in a strategic guide that outlines seven principles including "Visualization," "Discipline," and "Inspiration" to demonstrate key mistakes and skills.
  • 7 Triggers to Yes: The New Science Behind Influencing People's Decisions

    By Russell H. Granger

    Our Price: $21.00
    • Format: Hardcover
    • ISBN-13: 9780071544375
    • Publisher: McGraw-Hill
    • Published: December 2007
    Research increasingly shows that people respond to emotional arguments more often than merely rational ones, indicating that you should be tapping into the brain's internal triggers for making decisions. The new technology has yieled seven emotional triggers: The Friendship Trigger; The Authority Trigger; the Consistency Trigger; The Reciprocity Trigger; The Contrast Trigger; The Reason Why Trigger; and The Hope Trigger. Activating one or more of the other person's triggers will make you a master persuader in every aspect of your life. You'll learn how to motivate a 'yes' response from clients, coworkers, employees, and entire organizations.
  • 7-Slide Solution(tm): Telling Your Business Story In 7 Slides or Less

    By Paul J. Kelly

    Our Price: $16.99
    • Format: Paperback
    • ISBN-13: 9781419620034
    • Publisher: BookSurge Publishing
    • Published: December 2005
    A unique approach to organizing and constructing business presentations that draws on the insights of cognitive psychology and provides an infrastructure to build presentations that resonate with your audience like a good story.
  • 9 Things a Leader Must Do: How to Go to the Next Level--And Take Others With You

    By Henry Cloud

    Our Price: $13.99
    • Format: Hardcover
    • ISBN-13: 9781591454847
    • Publisher: Thomas Nelson
    • Published: October 2006
    "A simple roadmap to help leaders, and those who want to become leaders, arrive at greater levels of personal growth and corporate influence" --Provided by publisher.
  • ABC's of Selling with Etiquette

    By Dale Brakhage

    Our Price: $14.95
    • Format: Paperback
    • ISBN-13: 9780982539651
    • Publisher: Canterbury House Publishing
    • Published: September 2010

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