• 10 Simple Secrets of the World's Greatest Business Communicators

    By Carmine Gallo

    Our Price: $7.50
    • Format: Paperback
    • ISBN-13: 9781402206962
    • Publisher: Sourcebooks, Inc.
    • Published: April 2006
  • 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

    By Paul Falcone

    Our Price: $18.95
    • Format: Paperback
    • ISBN-13: 9780814413487
    • Publisher: Amacom
    • Published: April 2009
    Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. "101 Tough Conversations to Have with Employees" provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented book walks you through some of the most common--as well as the most serious--employee problems you're ever likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps you treat your people with dignity, focusing not just on what to say but also on how to say it. This helpful guide provides down to earth techniques you can use to protect yourself and your organization--and get the very best from your people. Praise for Paul Falcone's Previous Books: "101 Sample Write-Ups for Documenting Employee Performance Problems": "When you feel the need to document an employee's actions (or inactions), turn to this great tool."-- Legal Management "96 Great Interview Questions to Ask Before You Hire": "Takes the guesswork out of the interview process." -- Benefits and Compensation Solutions "The Hiring and Firing Question and Answer Book": "If the art and science of hiring and firing has become a puzzle, then author Paul Falcone has the answer." -- Houston Business Journal Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Perform-ance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and The Hiring and Firing Question and Answer Book. He lives in Valencia, California.
  • The 11 Laws of Likability: Relationship Networking... Because People Do Business with People They Like

    By Michelle Tillis Lederman

    Our Price: $16.95
    • Format: Paperback
    • ISBN-13: 9780814416372
    • Publisher: AMACOM
    • Published: 2012
    We all know that networking is important for success, but the networking tactics we read about take a lot of work—and can feel so phony! Wouldn't it be great if you could network in a more relaxed, authentic way? The 11 Laws of Likability reveals a painless new way to network that's based on one simple truth: People do business with people they like. In this empowering book, you'll learn how to identify and accentuate your most likable characteristics, and also how to: • Start conversations and keep them going with ease • Avoid coming across as manipulative or self-serving • Convert acquaintances into friends • Tweak your own personal style to enable engaging interactions with different kinds of people • Stay in others' minds long after your initial meeting • And more. Featuring real-life scenarios and packed with activities and self-assessment quizzes, this powerful yet down-to-earth book will help bring to light all of your natural likability—and give you easy, comfortable methods for creating honest, enjoyable interactions that become “wins” for you and for all parties involved. Forming relationships is the foundation of success. And once you discover "The 11 Laws of Likability," your road to success in any field will be faster and more enjoyable than you ever imagined. “A must-read for anyone interested in how to effectively leverage your network…by just being yourself.”— Tiffany Dufu, President, The White House Project “WOW, I simply love this book. Lederman's insights, gems, and nuggets of brilliance are a must-read for all those climbing the ladder of success in business and life.” —George C. Fraser, author, CLICK: Ten Truths for Building Extraordinary Relationships MICHELLE TILLIS LEDERMAN is founder and CEO of Executive Essentials, which provides customized communication and leadership programs. She is an adjunct professor at NYU's Stern School of Business and a faculty member of the American Management Association. In keeping with her belief that real relationships lead to real results, Lederman specializes in teaching people how to communicate to connect. She has delivered seminars internationally for Fortune 500 companies, nonprofits, and universities. She is a graduate of Lehigh University and Columbia Business School.
  • 250 Rules of Business: Secrets to Growing Your Career and Profits

    By Steven Schragis

    Our Price: $17.95
    • Format: Paperback
    • ISBN-13: 9781614485162
    • Publisher: Morgan James Publishing
    • Published: August 2013
    There is no one rule for business success, no one principle that can help you meet every challenge. The realities of doing business are just too complex. However, there are lots of little rules that can guide and assist you along the way-and that’s what the "Rules of Business" is all about.From Donald Trump to Harvey Weinstein, Learning Annex guru Steven Schragis works with-and learns from-hundreds of "top drawer" business people. Public Relations executive Rick Frishman works with-and learns from-prominent business leaders; including Michael Eisner, Mario Cuomo, and Arnold Palmer.In this groundbreaking book, Schragis and Frishman have collected all they've learned from the movers and shakers of virtually every industry and boiled it down into smart, simple strategies. Master just one rule a day, and in no time you'll manage everything-people, workloads, companies, etc.-with more skill, more confidence, and more success!
  • 300+ Successful Business Letters for All Occasions

    By Alan Bond

    Our Price: $14.99
    • ISBN-13: 9780764143199
    • Publisher: Barron's Educational Series
  • 35 Dumb Things Well-Intended People Say

    By Maura Cullen

    Our Price: $14.95
    • Format: Paperback
    • ISBN-13: 9781600374913
    • Publisher: Ingram Pub Services
    • Published: September 2008
    EVEN WELL-INTENDED PEOPLE CAN CAUSE HARM Have you ever heard yourself or someone else say: "Some of my best friends are... (Black, White, Asian, etc.)"? "I don't think of you as... (Gay, Disabled, Jewish, etc.)"? "I don't see color, I'm colorblind"? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally. If you've ever wanted to be more effective in your communication with others, or have been afraid of saying the wrong thing, then this concise guide is essential to becoming more inclusive and diversity-smart. A POWERFUL DWERSITY TRAINING TOOL FROM ONE OF THE MOST RESPECTED DIVERSITY TRAINERS.
  • The 45 Second Presentation That Will Change Your Life

    By Don Failla

    Our Price: $10.95
    • Format: Paperback
    • ISBN-13: 9781935278368
    • Publisher: Author Solutions
    • Published: January 2009
  • 5 Voices: How to Communicate Effectively with Everyone You Lead

    By Jeremie Kubicek

    Our Price: $12.50
    • Format: Hardcover
    • ISBN-13: 9781119111092
    • Publisher: Wiley
    • Published: March 2016
    5 Voices helps leaders know  themselves to lead their team.By discovering your voice and the voices of those around you, you will learn how to connect, communicate, and lead every kind of team member. The 5 Voices of Leadership are:1. the Pioneer: focused of future vision and how to win2. the Connector: focused on relational networks, communication, collaboration3. the Creative: focused on future, organizational integrity, social conscience4. the Guardian: focused on tradition, money, and resources5. the Nurturer: focused on people, values, relationships
  • 7 Principles of Public Speaking: Proven Methods from a PR Professional

    By Richard Zeoli

    Our Price: $7.50
    • Format: Paperback
    • ISBN-13: 9781602392830
    • Published: November 2008
    Outlines gimmick-free strategies for speaking and presenting more effectively, in a strategic guide that outlines seven principles including "Visualization," "Discipline," and "Inspiration" to demonstrate key mistakes and skills.
  • 85% Solution: How Personal Accountability Guarantees Success

    By Linda Galindo

    Our Price: $22.95
    • Format: Hardcover
    • ISBN-13: 9780470500163
    • Publisher: JOHN WILEY & SONS
    • Published: October 2009
    Accountability is a vital notion in business; however, it is too often confused with blame and guilt. In 'The 85% Solution,' Linda Galindo argues that the only accountability is 'personal accountability' - taking responsibility for no less than 85% of our actions. Galindo presents a three-step plan for taking control of your own success. First, be responsible for the success or failure of everything you do. Next, empower yourself to succeed. Finally, be accountable for your actions - no matter what they are. Once we can accept responsibility for our actions, we can reach our full potential.
  • 9 Things a Leader Must Do: How to Go to the Next Level--And Take Others With You

    By Henry Cloud

    Our Price: $13.99
    • Format: Hardcover
    • ISBN-13: 9781591454847
    • Publisher: Thomas Nelson
    • Published: October 2006
    "A simple roadmap to help leaders, and those who want to become leaders, arrive at greater levels of personal growth and corporate influence" --Provided by publisher.
  • The AMA Handbook of Business Letters

    By Jeffrey L. Seglin

    Our Price: $29.95
    • Format: Hardcover
    • ISBN-13: 9780814420126
    • Publisher: AMACOM/American Management Association
    • Published: July 2012
    Presents the basics of effective business letters, including components and structure, examples illustrating every need, and a grammar guide.
  • Am I Making Myself Clear?: Secrets of the World's Greatest Communicators

    By Terry Felber

    Our Price: $12.99
    • Format: Paperback
    • ISBN-13: 9780849991059
    • Publisher: Thomas Nelson Publishers
    • Published: July 2008
    In Am I Making Myself Clear?, business leader and author Terry Felber shares the secrets of the world's greatest communicators, equipping readers to do everything from participating in a meaningful conversation to successfully consummating a business discussion. Through ten essential skills, including such concepts as the Art of Unspoken Language, the Art of Encouragement, and the Art of Problem Solving, he shows readers how to achieve real communication. With its practical and easy-to-follow insights, Am I Making Myself Clear? is an invaluable resource for managers, couples, and parents seeking to improve their personal and professional relationships and chart a course for success."Good communication is the foundation of all healthy relationships. Am I Making Myself Clear? examines this subject in a simple and articulate fashion. This in-depth study is important reading for everyone who wants to enrich their family, social, and business interactions." ?Ron Puryear, Worldwide Group"Am I Making Myself Clear? defines in a clear and concise way the elements that are key to successful communication. The illustrations and 'power points' in the text create an easy-to-read classic on this subject." ?Bill Britt, Trinity Motivation
  • Appreciative Team Building

    By Diana Whitney

    Our Price: $15.95
    • Format: Paperback
    • ISBN-13: 9780595335039
    • Publisher: Iuniverse Inc
    • Published: December 2004
  • The Art of Asking

    By T. J. Fadem

    Our Price: $21.99
    • Format: Paperback
    • ISBN-13: 9780137144242
    • Publisher: Pearson P T R
    • Published: December 2008
    Ask the Right Questions in the Right Ways...And Get the Answers You Need to Succeed! Discover the core questions that every manager needs to to avoid the mistakes business questioners make most often...ten simple rules for asking every question more effectively. Learn how to ask tough questions and take control of tough situations...use questions to promote innovation, drive change, identify hidden problems, and get failing projects back on track. Ask better questions, get better answers, achieve better results! “Required reading for every leader who wishes to see his or herorganization flourish and career progress.” Garry A. Neil, MD, Corporate Vice President, Johnson & Johnson “Asking, listening, understanding the real meaning of the answers, and taking actions based on facts are really the essence of managing. This book has helped me in connecting the dots in my understanding (and lack thereof) of why things really did not work the way I expected them to.” Pradip Banerjee, PhD, Chairman and Chief Executive Officer, Xybion; retired partner, Accenture “The framework and techniques provide outstanding ideas for executives to both gain better information and develop the analytical skills of their teams.” Terry Hisey, Vice Chairman and US Life Sciences Leader, Deloitte We’ve all met the corporate inquisitor: the individual whose questions seem primarily intended to terrify the victim. The right goal is to solve the problem--and to build a more effective, collaborative organization where everyone learns from experience, and nobody’s too intimidated to tell the truth. That means asking the right questions in the right ways. This book will teach you how to do precisely that. Terry J. Fadem shows how to choose the right questions and avoid questions that guarantee obvious, useless to help people give you the information you to use body language to ask questions more to ask the innovative or neglected questions that uncover real issues and solutions. You’ll learn how to adopt the attributes of a good questioner...set a goal for every question...use your personal style more effectively...ask tough questions, elicit dissent, react to surprises, overcome evasions, and more. Becoming a better questioner may be the most powerful thing you can do right now to improve your managerial effectiveness--and this book gives you all the insights, tools, and techniques you’ll need to get there. Evaluate your current “questioning” skills... ...then systematically improve them Choose better questions... ...and ask them the right way Ask tough questions more effectively Get at the truth, uncover the real problem, and solve it Master the crucial nonverbal aspects of asking questions Finding your best style and the right body language