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Ordering

Ordering


Business Accounts

If you are interested in setting up a business account with us, contact the Accounts Manager at accountservices@strandbooks.com.

Order Notes, Comments & Special Instructions

If you have any special instructions or comments that you would like us to consider while processing your order, please include them in the Order Notes section. For example, if this order is a gift and you would like us to include a note, please include the text and signature of the note here. Let us know if you would prefer that the invoice be left out of the package and sent to the buyer instead.

Special Discounts

Free shipping is available for libraries. Please specify your request in the Order Notes section during checkout. If you are a librarian and this is your first time placing an order with us, please contact our Library Services Manager, Tris Miller, at 212.473.1452 x490 or libraries@strandbooks.com.

Strand Library Sevices

Terms of Sale

All prices quoted are in U.S. dollars and are net to all. All books are shipped on a first ordered basis and are subject to prior sale.

Ordering FAQ


Can I pay online and pick up my books in-store?

If you select a credit card as your payment method and "This Is An In-Store Pickup" in the delivery screen, we will charge your credit card when your order is complete. You will receive an email notification when your order is ready including instructions on where in the store to pick up your order. Please allow 1-2 business days for processing time.

Can I reserve the books and pay in-store?

If you select "Pay In-Store" in the payment options screen and "This Is An In-Store Pickup" in the delivery screen, we will hold the books and you may choose the method of payment when you arrive at the store. You will receive an email notification when your order is ready including instructions on where in the store to pick up your order. Please allow 1-2 business days for processing time.

How do I save this billing address for future use?

We can save a number of billing addresses in your account to save you time. If you do not want this information saved, you can go to your account and delete the address after checkout. You can manage your billing and shipping addresses in your account.

Was my order successfully placed?

You will receive on screen confirmation that your order has been placed successfully as well as an automated email confirmation including your order number and details. This is not a confirmation of availability; this confirms only that your order was successfully placed online. You will receive a "Status Change" email when your order has been processed and shipped.

What happens when I order a book that is currently out of stock?

The book will be placed on your Requested Item List for 60 days. You will be contacted via email if we receive a copy during this time. No books will be charged or shipped without your express permission.

What is the Requested Item List?

When an item is unavailable at the time you place your order, a standing order is placed for that item for 60 days. If we receive a copy during this time, you will be notified and you may choose to purchase the book. No Requested Item listed items will be charged to you without your express permission. If we do not receive a copy within this period, the order will be canceled. You may choose to re-order the book if you would like to renew its Requested Item listed status for another 60 days.

When will my books come "back in stock?"

Although we provide no guarantee that out of stock items will come back in stock, our stock is continually replenished as we buy books every day.

Why can I order more books than are available?

Our stock is constantly replenished as we buy books from customers and publishers every day. Your order request may exceed our stock quantity as we may receive more of your item in the future. The out of stock quantity will be placed on a standing order for 60 days and you will be notified if and when your book becomes available. No back in stock items will be charged to you without your express permission.

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