Expect your refund in the same form of payment used for your purchase 7-14 business days after we receive your return package.
If the mistake is ours (damage or error), we'll be happy to refund shipping charges, including return shipping charges. Otherwise, we will refund the original price of the book(s).
Please send returns to:
Strand Book Store
3rd FL Returns
New York, NY 10003
For most returns there is no need to contact us in advance. Merchandise purchased on the web can be returned within two weeks of receipt. All returned merchandise must include the original invoice or packing slip, or reference a specific invoice or order number. Reason(s) for the return must be included with merchandise.
If you have any further questions, the customer service department can be reached Monday through Friday, 9:30am to 6:15pm EST at 212.473.1452, or by email at firstname.lastname@example.org