Help: Events
Events FAQ
In order to attend one of our events, all customers must either purchase the featured event book or a $15 Strand gift card, unless otherwise noted.
There are three options for purchase:
- Online Customers may purchase the featured book or gift card by clicking on the corresponding blue hyperlink located next to the “Admit One” icon on the event details page. Please note that all online event purchases require payment at the time of checkout.
- In-Store Customers may purchase the featured book or gift card any time during business hours at our main floor registers. When checking out, please specify that you are making your purchase for the event you wish to attend. Please note that your receipt is required as proof of purchase for admittance to the event.
- At the Event A register is located at the entrance to the event on the Rare Books Floor. Customers may purchase the featured book or gift card at the door on the day of the event.
No, tickets are not distributed for events. If you placed your order online, your name will be added to our guest list once your order has been processed. If you purchased the book or gift card at our main floor registers prior to the event, you must present your receipt in order to attend.
Each option only admits one guest.
The amount of copies signed for any one customer is at the discretion of the author/artist.
Again, this decision is at the discretion of the author/artist.
Any previously published books by the same author/artist that we have in stock will be made available for purchase at the event. Again, the amount of books an author/artist is willing to sign is solely at his/her discretion.
No. However, we provide additional copies of the featured book, as well as any previously published books we have in stock, at the event for purchase. Please note that if you do not want to purchase another copy of the featured book, you can always purchase a $15 Strand gift card for admittance to the event.
The name of the person who placed the online order will be added to the guest list and any guest(s) attending the event will have to give the purchaser’s name at the door.
All event orders must be placed for store pick-up. You will receive your book or gift card once you’ve given your name at the door. If you placed your order to be shipped, please note that we will change your order to store pick-up and you will not be charged for shipping.
No, purchasing the featured book or gift card only guarantees admittance to the event. However, seating still remains first come, first serve. We recommend that guests arrive 30–60 minutes prior to the start of the event in order to get a seat.
No. The purchase of a featured book or gift card is only valid for that event. If you wish to attend other events, you must purchase the feature book or a gift card in order to attend.
No, the event did not sell out. If your online order was cancelled, it was because you did not provide a payment method at the time of checkout. If you are still interested in attending the event, you may do so by placing a new online order or making your purchase in-store or at the event.
Due to the processing time for all orders, we’re unable to process online event orders on the day of the event. However, you can still purchase the featured book or a gift card at our main floor registers or at the door to the event.
What happens if I'm unable to attend the event?
If you know that you are unable to attend an event prior to the event date, please contact our customer service department at cserv2@strandbooks.com and we will be happy to provide a full refund, or set aside a gift card or signed copy of the featured event book for you (depending on which option you chose). After the event has ended, you have up to one week (7 days) to contact us to have a gift card or signed copy of the featured event book (if still available) set aside for you. However, if you do not contact us within a week of the event date your event purchase will be voided and you will be unable to receive either the gift card or event book.
