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Warehouse Items


How can I tell if the item I’m viewing is a Warehouse item?

“Ships Directly From Warehouse” will be displayed as the item’s location.

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What does "Ships Directly From Warehouse" mean?

The “Ships Directly From Warehouse” designation means that the item is stocked and shipped directly from our off-site warehouse. Please note that unfortunately we can not accommodate special instructions for warehouse items.


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Are Warehouse items available in the store?

No, these items are only located at our off-site warehouse. You will not find these items on our store shelves.


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Is it possible to order Warehouse items for store pick-up?

Absolutely! You can place your order through our website using the normal checkout process. Please be sure to select the “store pick-up” option during checkout. Also, please be aware that it may take an additional 2-3 business days to receive and process your order in addition to the stated 1-2 business day processing time for all orders that contain warehouse items.


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Why can’t I choose the “pay in-store” payment option for Warehouse order?

Before taking the time and effort to pack, ship, and receive these items, we just want to be sure that you’re sure this is an item you want to purchase. That’s all!


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If I purchase both Warehouse items and items available in your store, will they be shipped together?

No. Warehouse items will be grouped (whenever possible) and shipped directly from our warehouse. Items available in our store will be grouped and shipped directly from us. For this reason, you may receive your packages at different times. Please note that there is a 1-2 business day processing time for all online orders. Tracking information in either case will be provided once your item(s) has shipped.


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Will I be charged additional shipping costs for Warehouse orders shipped from your warehouse?

No! We want to make your Strand shopping experience as pleasant as possible. Warehouse items are charged the same shipping rates had the items been available in our store.


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But what if I order both Warehouse items and items available in your store in the same order?

That still doesn’t make a difference! We will only charge you the first item cost plus additional shipping costs had all items been available in our store.


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Why has my Warehouse item been cancelled?

Although warehouse items are usually in stock and our warehouse has a high fulfillment rate, occasionally an item will be out of stock. In these rare cases, we do not expect the item to come back into stock; so the warehouse item will be cancelled from your order and you will not be charged for the item.


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Why was my Warehouse item cancelled and not “requested” like other out-of-stock items?

As mentioned above, very rarely will a warehouse item be out of stock. However, if the item is unavailable, we do not expect it to come back into stock. For that reason, we will automatically cancel your warehouse item and you will not be charged for it. Only items ordered directly from the store and found to be out-of-stock will be “requested” because of the high volume of new items received daily.


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What is your return policy for Warehouse items?

The return policy for all online orders is the same, whether those items were shipped directly from us or from our warehouse. You can find our return policy at the bottom of your invoice. Please contact us directly if you have any additional questions about our return policy.


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