Expect your refund in the same form of payment used for your purchase 7-14 business days after we receive your return package.
If the mistake is ours (damage or error), we'll be happy to refund shipping charges, including return shipping charges. Otherwise, we will refund the original price of the book(s).
Please send returns to:
Strand Book Store
3rd FL Returns
New York, NY 10003
Please note that all returns are subject to prior approval. If you are unsatisfied with any portion of your order, please contact our Customer Service Department via email at firstname.lastname@example.org, or by calling (212) 473-1452 ext. 420, Monday through Friday, 9:30am-6:00pm. We are more than happy to answer further questions and resolve any issues. All returned items must include the original invoice, or reference a specific invoice or order. Reason(s) for the return must be included in your return package. All refunds will be initiated to the original payment method.
Unfortunately, returns are not permitted for international orders.
If you have any further questions, the Customer Service Department can be reached Monday through Friday, 9:30am to 6:00pm EST at (212) 473-1452 ext. 420, or by email at email@example.com